February 28, 2024
LARHONDA J. XXXXX
EEJUAN XXXXX
Re: Contract Number: XXXXX
Dear Mr. XXXXX and Mrs. XXXXX
Thank you for your recent correspondence. Since customer service is very important to us, we appreciate you summarizing your concerns regarding the above-referenced account.
We have reviewed all the documents and disclosures provided to you at the time of sale and we are confident that we have complied fully with the applicable laws of Nevada, where the sale occurred, and where the project is located.
One of the concerns you mentioned was that you were deceived the timeshare would increase in value. There are many factors that determine the current value of a property. Unfortunately, we have no control over the parameters that determine what the property is currently valued at.
Also mentioned was t you thought you could rent your timeshare. The “Statement of Understanding” is provided at the time of the sale to ensure our owners are aware that their timeshare is only supposed to be used for personal use. Please review item no. 5 titled “Personal Use” where it specifically states that “the vacation ownership interest purchased is for your own personal vacation use and enjoyment and should not be for any financial or monetary advantage such as rental income or appreciation.” Located directly next to this statement are your initials, indicating that you read and understood this statement.
Lastly, you mentioned that you are unable to travel around the world. Reservations, of course, are dependent upon points, location, and availability. Even though owners can transfer points into our XXXXX XXXXX program and into RCI, we cannot control the availability of properties. We encourage our owners to book in advance at the properties for which they would like to stay. If you have any questions regarding availability, please feel free to contact the Club Department directly at XXXXX XXXXX
Although we do not accept the accuracy of the allegations made, we have reviewed your request as well as the status of your account and based upon our review, we are offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to XXXXX XXXXX Corporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price, Loan or Maintenance fees.
Please review the attached Terms and Conditions, as this letter constitutes an agreement between us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.
You can send a signed copy of the agreement by emailing XXXXX XXXXX or by mail to Portfolio Services, Attn: Recovery Dept, 6355 Metrowest Blvd, Orlando, FL 32835. When sending the signed agreement by email, please make sure the scanned copy of the agreement is legible. Once our office receives the executed agreement, we will provide you with a Warranty Deed (“Deed”), or applicable membership certificate, to transfer the ownership.