Month: March 2024

March 19, 2024

MICHAEL PATRICK XXXXX 
TRUDY CHERYL XXXXX 

RE: Contract# XXXXX 

Dear Owner( s ),

I have received your request to be released from your ownership. The Developer has agreed to release you from the contract at XXXXX  Enclosed you will find the documents that will release you from all future financial obligations to XXXXX 

In order to effectuate this Release, you will need to properly execute the Mutual Release and Quit Claim Deed. Please be advised that the Quit Claim Deed will need to be signed in front of a notary. Upon receipt of the properly executed documents along with the release fee, I will continue the cancellation of the contract and relieve you of any future obligations to XXXXX XXXXX 

Thank You
XXXXX XXXXX 

Joryn XXXXX 
Resolutions Department
XXXXX XXXXX 

March 15, 2024

MARK & ROBERTHA XXXXX 

Contract Number: XXXXX 

Dear Mr. & Mrs. XXXXX 

Thank you for your recent correspondence. Since customer service is very important to us, we appreciate you summarizing your concerns regarding the above-referenced account. To recap those concerns, you feel as though the representations made during the sale did not reflect the information contained in the paperwork signed at the point of sale.

We have reviewed all the documents and disclosures provided to you at the time of sale and we are confident that ‘Ne have complied fully with the applicable laws of Florida, where the sale occurred, and where project is located.

One of the concerns you mentioned was that you are having difficulty booking a reservation due to unavailability. In terms of booking a reservation, we cannot control the availability of properties when an owner would like to stay in one of our resorts. We encourage our owners to book in advance at the properties in which they would like to stay. Furthermore, certain properties may not be available due to the number of points needed to book a stay. If you have any questions regarding booking and/or availability, please feel free to contact the Club Department directly at XXXXX XXXXX 

You also mentioned that you ‘Here told that you could exchange your timeshare benefits for any other vacation destination and found this to be untrue. We would like to assure you that your timeshare benefits do allow you to transfer your points into our XXXXX  XXXXX program as well as RCI. Reservations, of course, are dependent upon points, location, and availability.

Another concern you mentioned was that you ‘Here told that the timeshare was presented as a property that would increase in value. Unfortunately, we have no control over the parameters that determine what the property is currently valued at.

We are in receipt of your recent question regarding your Homeowner’s Association fees. Please note that as an odd year owner, your Assessments are due every other year. Ho’Never, Club Dues are required annually as you still have access to utilize your membership through stretching, borrowing, exchange programs, and Open Season reservations.

Although we do not accept the accuracy of the allegations made, we have reviewed your request as well as the status of your account and based upon our review, we are offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to XXXXX XXXXX  Corporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price, Loan or Maintenance fees.

Please review the attached Terms and Conditions, as this letter constitutes an agreement bet’Neen us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.

You can send a signed copy of the agreement by emailing XXXXX XXXXX  or by mail to Portfolio Services, Attn: Recovery Dept, 6355 Metrowest Blvd, Orlando, FL 32835. When sending the signed agreement by email, please make

March 7, 2024

WOODROW & KAREN

Lastly, you mentioned that you are unable to travel over the world. Reservations, of course, are dependent upon points, location, and availability. Even though owners can transfer points into our XXXXX program and into RCI, we cannot control the availability of properties. We encourage our owners to book in advance at the properties for which they would like to stay. If you have any questions regarding availability, please feel free to contact the Club Department directly at XXXXX XXXXX

Although we do not accept the accuracy of the allegations made, we have reviewed your request as well as the status of your account and based upon our review, we are offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to XXXXX XXXXX Corporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price, Loan or Maintenance fees.

Please review the attached Terms and Conditions, as this letter constitutes an agreement between us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.

You can send a signed copy of the agreement by emailing XXXXX XXXXX or by mail to Portfolio Services, Attn: Recovery Dept, XXXXX XXXXX XXXXX When sending the signed agreement by email, please make sure the scanned copy of the agreement is legible. Once our office receives the executed agreement, we will provide you with a Warranty Deed (“Deed”), or applicable membership certificate, to transfer the ownership.

If there are any questions, please contact the Recovery Department directly toll-free at XXXXX XXXXX (U.S. and Canada) or XXXXX XXXXX (International) between 8:00 a.m. and 5:00 p.m. Monday through Friday ET, and one of our agents will be happy to assist you.

Sincerely,

XXXXX XXXXX
Portfolio Services

March 5, 2024

KEVIN M. XXXXX 
REBECCAH J. XXXXX 

Re: Contract Number: XXXXX 

Dear Mr. and Mrs. XXXXX 

Thank you for your recent correspondence. Since customer service is very important to us, we appreciate you summarizing your concerns regarding the above-referenced account.

We have reviewed all the documents and disclosures provided to you at the time of sale and we are confident that we have complied fully with the applicable laws of Nevada, where the sale occurred, and where the project is located.

Our records show that you have been an owner with us for a long time. We are very sorry to hear about your experience with the sales representation during your sales presentation. One of the concerns you mentioned was that you felt pressured into the purchase. Oursales representatives go over the main points of the contract, and you were free to review the documents thereafter. Furthermore, you were also given a rescission period to look over the contract and, in the event, cancel if you decided not to continue with the purchase. Since the rescission period has passed, the contract becomes legally binding between the buyer and seller.

In your letter you mentioned you have not been able to use the timeshares. We would like to assure you that we have specialist available to assist you. By purchasing a vacation ownership interest with us, you are guaranteed a unit type, during a particular season, for the number of nights purchased. For further assistance with reservations or points usage, please contact our Club Department directly at XXXXX  They will gladly discuss various reservation options with you to ensure you maximize the benefits of vacation ownership.

Regarding the maintenance fees, please note that your Board of Directors and on-site employees work hard to maintain and enhance the service and quality at each resort to establish a budget for their property The Club Management team carefully analyzes the Club transaction fees and benefits each year, working to minimize any increases when possible. Club fees are instrumental in maintaining the daily operations of the Club Counselor team, your Club Traveler magazine and eClub Traveler newsletter, exchange privileges and more. While Club fees are subject to change each year, they continue to strengthen your Club program. In addition, we continue to develop straightforward, self-service options through our Club Member website, with reduced reservation and transaction fees available online. We appreciate your understanding and loyalty as we work to offer industry leading benefits to all Club Member.

Although we do not accept the accuracy of the allegations made, we have reviewed your request as well as the status of your account and based upon our review, we are offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to XXXXX XXXXX  and/or its affiliates and there will be no refund of any monies paid towards the purchase price, Loan or Maintenance fees.

Please review the attached Terms and Conditions, as this letter constitutes an agreement between us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.

You can send a signed copy of the agreement by emailing XXXXX or by mail to Portfolio Services, Attn: Recovery Dept, 6355 Metrowest Blvd, Orlando, FL 32835. When sending the signed agreement by email, please make

March 4, 2024

Eduardo XXXXX 
Lynda XXXXX 

Re: Contract# XXXXX 

Dear Mr. & Mrs. XXXXX 

Thank you for your recent correspondence. Since customer service s very important to us, we appreciate you summarizing your concerns regarding the above-referenced account. To recap those concerns, you feel as though the representations made during the sale did not reflect the information contained in the paperwork signed at the point of sale.

We have reviewed all the documents and disclosures provided to you at the time of sale and we are confident that we have complied fully with the applicable laws of Florida, where the sale occurred and where project is located.

In your letter you mentioned that you feel as though you were misled into making this purchase. During a sales presentation. our representatives make offers to prospective owners, but they are free to decline at any point. Please understand, participation in the timeshare presentation is voluntary unless you agreed to such participation as a part of promotional stay, in which case you could leave the presentation after the agreed upon time, prior to your participation (which is approximately 90-120 minutes).

Although we do not accept the accuracy of the allegations made, we have reviewed your request as well as the status of your account and based upon our review, we are willing to offer you a Warranty Deed to voluntarily surrender the property. However, this offer is contirigent upon our office’s receipt the maintenance fees in the amount of$ 1,236.61. Please note that the amount listed is as of the date of this letter and the account is subject to any additional fees and/or interest which may accrue prior to payment. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to XXXXX XXXXX Corporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price. Loan or Maintenance fees.

Credit Reoortjna Considerations We cannot provide opinions or assumptions as to the impact to the
borrower’s credit score, nor do we have control over, or responsibility for, the impact on the borrower’s credit score.

If you wish to accept this offer, please notify our office within 15 days from the date of this letter to arrange
payment. Failure to schedule payment within 15 calendar days will result in the expiration of our offer to
accept a Warranty Deed.

To make a payment over the phone, please call the number provided below and one of our agents will be
happy to assist If you wish to pay via check, please mail payment to: