Month: April 2024

April 24, 2024

WILLIAM BRENT
KIMBERLY MASON

Although we do not accept the accuracy of the allegations made, we have reviewed your request as well as the status of your account and based upon our review, we are offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to XXXXX XXXXX Corporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price, Loan or Maintenance fees.

Please review the attached Terms and Conditions, as this letter constitutes an agreement between us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.

You can send a signed copy of the agreement by emailing XXXXX XXXXX XXXXX XXXXX or by mail to Portfolio Services, Attn: Recovery Dept, XXXXX XXXXX XXXXX XXXXX When sending the signed agreement by email, please make sure the scanned copy of the agreement is legible. Once our office receives the executed agreement, we will provide you with a Warranty Deed (“Deed”), or applicable membership certificate, to transfer the ownership.

If there are any questions, please contact the Recovery Department directly toll-free at XXXXX XXXXX (U.S. and Canada) or XXXXX (International) between 8:00 a.m. and 5:00 p.m. Monday through Friday ET, and one of our agents will be happy to assist you.

Sincerely,

XXXXX
Portfolio Services

April 19, 2024

Denis & Valerie XXXXX 
XXXXX XXXXX 

Re: Customer XXXXX 

Dear Mr. and Mrs. XXXXX 

Your correspondence addressed to XXXXX has been forwarded to my attention for response. Thank you for taking the time to share your feedback surrounding your sales experience in purchasing your Villas at Doral week and subsequent 1,000 Club Points most recently purchased in March 2016. I am sorry to know of your frustration surrounding resort availability, which has prompted your request for relinquishment of your ownership.

On your behalf, I have reached out to our Exit Services department and am pleased to share that they have a deed back offer for your Villas at Doral week *DA*5014*45*B and 1,000 Club Points inventory. The deed back offer would provide the first year of usage back to XXXXXn 2025. Although this would not provide financial proceeds back to you, it is a quick way to relinquish the ownership. Please note that this offer is available within 7 business days of the date notated on this letter. If you are interested in this offer, please respond to our Exit Services department at XXXXX XXXXX XXXXX or to my email address below.

As a longtime and loyal XXXXX XXXXX XXXXX Owner, I appreciate the opportunity to review and respond. If I may be of further assistance regarding this matter, you may contact me at XXXXX XXXXX or via email at XXXXX XXXXX 

Respectfully,
XXXXX XXXXX 

Kirsten XXXXX 
Customer Advocacy Manager
Executive Office
XXXXX XXXXX 

April 9, 2024

DENNIS W. XXXXX 
MAREDA A. XXXXX 

Re: Contract XXXXX 

Our office received your letter.

Cancellation:
You were provided with a 5-day rescission period set forth by the State of Missouri.

As a gesture of good faith, our office is willing to execute a full Termination and Mutual Release Agreement given a release fee is paid to our You may discuss this option by contacting our Care Department at XXXXX XXXXX 

XXXXX XXXXX 
XXXXX XXXXX 
Jordyn XXXXX 

Owner Relation’s Manager
XXXXX XXXXX 

April 2, 2024

DIANE E.

Although we do not accept the accuracy of the allegations made, we have reviewed your request as well as the status of your account and based upon our review, we are offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to XXXXX XXXXX Corporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price, Loan or Maintenance fees.

Please review the attached Terms and Conditions, as this letter constitutes an agreement between us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.

You can send a signed copy of the agreement by emailing XXXXX XXXXX or by mail to Portfolio Services, Attn: Recovery Dept, XXXXX XXXXX XXXXX When sending the signed agreement by email, please make sure the scanned copy of the agreement is legible. Once our office receives the executed agreement, we will provide you with a Warranty Deed (“Deed”), or applicable membersh1p certificate, to transfer the ownership.

If there are any questions, please contact the Recovery Department directly toll-free at XXXXX (U.S. and Canada) or XXXXX (International) between 8:00 a.m. and 5:00 p.m. Monday through Friday ET, and one of our agents will be happy to assist you.

Sincerely,
XXXXX XXXXX
Portfolio Services