May 30, 2024
JAMMIE CORENE XXXXX
RANDALL JOEL XXXXX XXXXX XXXXX XXXXX XXXXX XXXXX
Re: Contract Number:
Dear Mr. and Mrs. XXXXX ,
Our office is in receipt of your correspondence regarding the above-referenced account. Since customer
service is very important to us, we appreciate you reaching out.
We have reviewed your request as well as the status of your account. Based upon our review, we are offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to XXXXX XXXXX Corporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price, Loan or Maintenance fees.
Please review the attached Terms and Conditions, as this letter constitutes an agreement between us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.
You can send a signed copy of the agreement by emailing XXXXX XXXXX XXXXX or by mail to Portfolio Services, Attn: Recovery Dept, 6355 Metrowest Blvd, Orlando, FL 32835. When sending the signed agreement by email, please make sure the scanned copy of the agreement is legible. Once our office receives the executed agreement, we will provide you with a Warranty Deed (“Deed”), or applicable membership certificate, to transfer the ownership.
Please note, the account currently has a $100.00 credit balance for maintenance fees. The credit will be refunded once the cancellation process is completed.
If there are any questions, please contact the Recovery Department directly toll-free at XXXXX XXXXX (U.S. and Canada) or XXXXX XXXXX (International) between 8:00 a.m. and 5:00 p.m. Monday through Friday ET, and one of our agents will be available to assist you.
Sincerely,
XXXXX XXXXX
Portfolio Services