April 19, 2024
Denis & Valerie XXXXX XXXXX XXXXX
Re: Customer XXXXX
Dear Mr. and Mrs. XXXXX
Your correspondence addressed to XXXXX has been forwarded to my attention for response. Thank you for taking the time to share your feedback surrounding your sales experience in purchasing your Villas at Doral week and subsequent 1,000 Club Points most recently purchased in March 2016. I am sorry to know of your frustration surrounding resort availability, which has prompted your request for relinquishment of your ownership.
On your behalf, I have reached out to our Exit Services department and am pleased to share that they have a deed back offer for your Villas at Doral week *DA*5014*45*B and 1,000 Club Points inventory. The deed back offer would provide the first year of usage back to XXXXXn 2025. Although this would not provide financial proceeds back to you, it is a quick way to relinquish the ownership. Please note that this offer is available within 7 business days of the date notated on this letter. If you are interested in this offer, please respond to our Exit Services department at XXXXX XXXXX XXXXX or to my email address below.
As a longtime and loyal XXXXX XXXXX XXXXX Owner, I appreciate the opportunity to review and respond. If I may be of further assistance regarding this matter, you may contact me at XXXXX XXXXX or via email at XXXXX XXXXX
Respectfully,XXXXX XXXXX
Kirsten XXXXX
Customer Advocacy Manager
Executive OfficeXXXXX XXXXX