March 7, 2024
WOODROW & KAREN
Lastly, you mentioned that you are unable to travel over the world. Reservations, of course, are dependent upon points, location, and availability. Even though owners can transfer points into our XXXXX program and into RCI, we cannot control the availability of properties. We encourage our owners to book in advance at the properties for which they would like to stay. If you have any questions regarding availability, please feel free to contact the Club Department directly at XXXXX XXXXX
Although we do not accept the accuracy of the allegations made, we have reviewed your request as well as the status of your account and based upon our review, we are offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to XXXXX XXXXX Corporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price, Loan or Maintenance fees.
Please review the attached Terms and Conditions, as this letter constitutes an agreement between us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.
You can send a signed copy of the agreement by emailing XXXXX XXXXX or by mail to Portfolio Services, Attn: Recovery Dept, XXXXX XXXXX XXXXX When sending the signed agreement by email, please make sure the scanned copy of the agreement is legible. Once our office receives the executed agreement, we will provide you with a Warranty Deed (“Deed”), or applicable membership certificate, to transfer the ownership.
If there are any questions, please contact the Recovery Department directly toll-free at XXXXX XXXXX (U.S. and Canada) or XXXXX XXXXX (International) between 8:00 a.m. and 5:00 p.m. Monday through Friday ET, and one of our agents will be happy to assist you.
Sincerely,XXXXX XXXXX
Portfolio Services