May 29, 2024

May 29, 2024

Mr. Christopher Morgan
Mrs. Rachel Leigh

Re: Contract Number:

Dear Mr. & Mrs. ,
Our office is in receipt of your correspondence regarding the above-referenced account. Since customer service is very important to us, we appreciate you reaching out.

We apologize that you no longer wish to maintain your contract due to a change in financial circumstances.

However, we known that there was a lot of information to absorb when you made your purchase on March 01, 2019. Given the length of time that has passed since your purchase, as well as the amount of information relayed, it is important to refer to the documents signed at the point of sale to understand your rights and obligations.

We have reviewed your request as well as the status of your account. Based upon our review, we are offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to Resort Corporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price, Loan or Maintenance fees.

Please review the attached Terms and Conditions, as this letter constitutes an agreement between us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.

You can send a signed copy of the agreement by emailing or by mail to Portfolio Services, Attn: Recovery Dept, 6355 Metrowest Blvd, Orlando, FL 32835. When sending the signed agreement by email, please make sure the scanned copy of the agreement is legible. Once our office receives the executed agreement, we will provide you with a Warranty Deed (“Deed”), or applicable membership certificate, to transfer the ownership.

If there are any questions, please contact the Recovery Department directly toll-free at (U.S. and Canada) or (International) between 8:00 a.m. and 5:00 p.m. Monday through Friday ET, and one of our agents will be available to assist you.

Sincerely,

Portfolio Services