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September 17, 2024
JOHN J.-.
PATRICIA M.-
Re: Contract #:
Loan Account Balance: $7,181.12
Dear Owner(s),
The Developer has agreed to release you from your contract and would like to extend a settlement offer of $2,000. This agreement by the Developer shall not be deemed as an admission of liability or wrongdoing but rather a gesture of good faith.
To effectuate this settlement, you may contact me directly to expedite this process over the phone with a debit/card, or you may mail in a check to the address listed below.
Once the payment has been received, a Termination and Mutual Release agreement will be sent out to you which will release the property back to and release you from any further financial obligation. After the paperwork has been finalized and your account is closed in all systems, your credit will reflect as “Mutual Release- Current”. If you have any questions, please contact my office at , Monday-Friday 9:00am-4:00pm.
Thank you,
Hayley-
Collection Representative
September 16, 2024
RYAN S.
MARIAN I.
RE: Points
FNT Reference No.:
Contract No.:
Dear Owner(s),
Thank you for the opportunity to assist you with transferring ownership of the above referenced property. Please carefully review the enclosed documents and, if satisfactory, execute each document as instructed below. Be sure to sign your name exactly as it appears in each document and return the original signed (and notarized, where applicable) documents to us within 15 days following your receipt. Failure to return the documents as instructed may result in delays in completing this transfer.
Enclosed are the following documents:
• Transfer Agreement for Platinum Program – Please sign this document, no notary is required.
• Acknowledgement of Cancellation of Certificate of Title – Please sign this document before a notary public.
• Settlement Statement – Please sign this document, no notary is required.
• Seller’s Affidavit – Please complete and sign this document before a notary public.
• Privacy Policy – This document is for your information only. It does not need to be signed or returned.
SIGNED DOCUMENTS TO BE RETURNED USING ENCLOSED FEDEX RETURN LABEL TO: Sheyla ———
Closing will occur within 14 business days after all properly signed documents are returned to us and the funds needed to close this transaction are received. Once your transaction is complete, you will receive a copy of your recorded and dual signed documents via email. Should you have any questions about the enclosed documents or the processing of this transfer please contact us at—- or . Please contact the Owner Services Department at if you have any questions regarding how this transaction impacts your reservations or usage.
Sincerely,
Timeshare
September 9, 2024
Email:
RE: Account #
Dear Mr. and Mrs. –
—-is in receipt of your most recent correspondence. Thank you for reaching out to us.
Mr. and Mrs._, please be advised that your account was foreclosed upon due to your delinquency on February 5, 2024. You are no longer the owners of record, and you have no further financial obligations to—.
We thank you for the opportunity to be of service.
Respectfully,
Executive team
Owner Relations Correspondence
September 5, 2024
MR. AND MRS GERGORY L
Client:
Contract:
Account:
Balance: $3431.40
Our client has autho1ized—- to accept a total sum of $2,573.55 on the above ment10ne account s ; as a on-Use Mutual R~ release you from any further obligations with this client and will initiate the Mutual Release process.
This figure is good as long as we receive payment in our office no later than 09-19-24. If payment is not received in our office on or before the date specified, this agreement is Null & Void and the balance is due in full.
Please note you will also be relinquishing all rights to the above-referenced contract and any further obligations; additionally will be contacting you to initiate the Mutual Release process.
This is an attempt to collect a debt. Any information obtained will be used for that purpose
KarenAccount
Re representative
September 04, 2024
MARVIN
TERESA A.
RE: Timeshare at (“Timeshare”)
Contract No. (the “Contract”)
Dear Owner(s):
We are pleased to inform you that you have been approved by the Developer for release from your Timeshare under the following
conditions:
1. You agree to return your timeshare back to the Developer; and
2. The payment of $750.00 to ., by cashier’s check or money order, for processing, recording and release fee (“Release Payment”).
If you are interested in returning your Timeshare and being released from your Contract, please print the Grant, Bargain, Sale Deed (“Quit Claim Deed”) and instruction sheet which is available at this link: [click here] (/Letters ?
ConcordAccount= &name=)
Please follow the instructions for the execution and return of the Deed. Upon our receipt of the properly executed Deed and the Release Payment, your Contract will be canceled and you will be released from all future obligation related to the Timeshare.
If you do not reply within seven (7) days, we will assume that you are not interested in being released from you Contract. Please note this release offer may not be available in the future.
Please do not hesitate to contact me with any questions concerning Developer’s release offer.
Sincerely,
Timothy
Debt Resolution Department
A portion of our practice involves the collection of debt. Any information you provide will be used for that purpose if we are attempting to collect a debt from you.
August 27, 2024
FINANCIAL SERVICES
Victor Herbert —-and KAREN DAVIS —
USA
Reference: Account Number
Please note: This offer expires in 30 days
Dear Owner(s):
As you requested. enclosed are the deed in lieu of foreclosure documents that you need to review and sign to transfer your above referenced Vacation Ownership Interest (“VOi”). You must sign each document that requires your signature exactly as your name is typed and the documents cannot be altered or changed in any way. You must sign some of the documents in the presence of a Notary Public, which typically can be located in a bank, law office or real estate office. Failure to sign the documents as instructed will result in lengthy delays in processing the deed in lieu of foreclosure, or the cancellation of the transaction.
1. Warranty Deed (Special Warranty Deed): Please sign exactly as your name is typed in the space provided in front of two (2) witnesses and a Notary Public. Please also fill in the date where applicable. In addition to providing signatures, witnesses must also print their names on the line where indicated in the presence of a Notary Public. The Notary Public can serve as one witness, but the Notary Public must sign twice, once as a notary and once as a witness. Grantors cannot sign as witness. If you are signing while you are outside of the United States, you must sign the deed in lieu of foreclosure in the presence of one of the officers listed on the enclosed Instructions for Signing and Acknowledgment of Documents in Foreign Countries.
2. Deed-in-Lieu of Foreclosure Agreement: Please sign exactly as your name is typed in the space provided in front of a Notary Public and fill in the date in the first paragraph. If you are signing while you are outside of the United States, you must sign the lien affidavit In the presence of one of the officers listed on the enclosed Instructions for Signing and Acknowledgment of Documents in Foreign Countries.
3. General Release: You should review the entire document. Please sign exactly as your name is typed in the space provided on the last page and insert the date you executed this document. No notary acknowledgment is needed.
Please note that the deed in lieu of foreclosure is being offered contingent upon receipt and examination of a title search being completed to confirm good and marketable title (without any liens, judgments or encumbrances). If we discover a lien, judgment or other encumbrance in the tttle search. we may ask you to execute and notarize additional documents or we may cancel this transaction and not record the deed in lieu of foreclosure.
You have 30 days from the date of this letter to propedy execute and return the documents to our office to If you fail to return the documents within the allotted time frame, foreclosure proceedings will begin on your account Should you have any questions with regards to this matter, please feel free to contact us at ■■■■■■ or direct at –
Your cooperation and assistance in resolving this ma:ter is greatly appreciated.
Sincerely,
ORTFOLIO SERVICES, INC.
Default Administration
FAIR DEBT COLLECTION PRACTICES ACT DISCLOSURE
Pursuant o 15 U.S.C. §1692{e)(11)y, ou are hereby notified that this communication is made in an attempt to collect a debt and any information obtained ill be used for that purpose. We are required by the laws of certain states to inform you that this letter is for the purpose of attempting to collect a debt and any information obtained will be used for that purpose. We may be considered a debt collector under the laws of certain states.
August 27, 2024
Re.:…..C.ontract ___________________________ _
Balance due $1727.58
Dear Owner(s),
In a recent audit of delinquent maintenance fee accounts, we determined that your contract is severely delinquent. At this time, we would like to extend a cancellation offer that would close out your delinquent account, cancel the contract, and return the property back to – This is a limited time offer, and certain qualifications do apply.
If you would like to take advantage of this offer, please contact me at the number listed below to see if you qualify. I can be reached Monday through Friday from 9:00 am to 4:00pm.
Thank you for your attention on this matter.
Cordially,
Hayley
Hayley-
Collections Representative
August 26, 2024
MARVIN
TERESA
RE: Timesha.re at Contnct Xo.-
Dear Owner(s):
(“‘Timeshare”) ( the “Contract”)
We are pleased to inform you that you have been approved by the Developer for release from your Timeshare under the following conditions:
1. You agree to return your timeshare back to the Developer; and
2. The payment of S750.00t o•••••••••·• by cashier’s check or money order, for processing, recording and release fee (‘”Release payment”).
If you are interested in returning our Timeshare and being released from your Contract, please print the Grant, Bargain, Sale Deed (“”Quit claim Deed”) and instructions sheet which is available at this link [ cltck here]
Please follow the instructions for the execution and return of the Deed. Upon our receipt of the properly executed Deed and the Release Payment, your Contract will be canceled and you will be released from all future obligation related to the Timeshare.
If you do not reply within seven (7) days, we will assume that you are not interested in being released from your Contract. Please note this release offer may not be available in the future.
Please do not hesitate to contact me with any questions concerning DeYeloper’s release offer.
Sincerely,
Timothy
Debt Resolution Department
A portion of our practice involves the collection of debt. Any information you provide will be used for that purpose if we are attempting to collect a debt from you.
July 19 2024
Walter & Debrah
Account#—–
Page 2 of 2
We are in receipt of your letter stating you would like to give back your timeshare. At this time,.Resorts does not take back the timeshares or have a resale department. We do have a couple of options to assist you. If you are interested in resale, this Is something the owner will ~roceed with independently.
-Resorts does have a Deed Back Program for our owners to relinquish their timeshare. There are qualifications Owner’s must meet to consider the Traveler’s Promise. The qualifications are:
1. You must have purchased your timeshare directly from .Resorts (No 3rd party purchases).
2. You must have been an owner for at least 10 years.
3. The mortgage on the property must be paid in full
4. Your account must be current. All maintenance ees and special assessments must be paid Once all qualifications are met, there is a cost of $1760.00 to deed the property back to the association once the past due maintenance fees are paid .
If you are interested in the Deed Back Program, Please contact our Hospitality Department at –
– option #2 or a,til•••••••••••• for further assistance.
Thank You,
Hospitality Department
July 09, 2024
Dear Mr. and Mrs –
Your correspondence addressed to —-regarding exiting your —-Trust Points ownership has been forwarded to my attention for response. I am very sorr) to hear of the health and financial circumstances that have led to your request, but I understand how this changes your travel plans.
I have reached out to our Exit Services team on your behalf to inquire about exit options available for your portfolio. I am pleased to share that you are eligible to deedback your Ownership for the 2025 use year. This option comes at no additional cost to you, , with no net proceeds and will relieve you of future maintenance fee obligations. If you wish to move forward with the deed back, please reach out to Exit Services at or via email at If you want to allow your family the opportunity to purchase the ownership from yourself, I recommend reaching out to Owner Modifications at They will provide you with information about changing the deed and the costs associated with another over obtaining ownership. It is important to know that this can be a lengthy process and reserves the Right of First Refusal before any sale of the ownership takes place.
If you have any questions or wish to further discuss, please contact me at—-via email at
Sincerely,
Katie-
Customer Advocacy Manager
Executive Office
or via email at—-
June 1, 2024
DENNIS W.
MAREDA A.
RE: Contract #
Dear Owner(s),
I have received your request to be released from your ownership. The Developer has agreed to release you from the contract at Enclosed you will find the documents that will release you from all future financial obligations to—-
In order to effectuate this Release, you will need to properly execute the Mutual Release and Quit Claim Deed. Please be advised that the Quit Claim Deed will need to be signed in front of a notary. Upon receipt of the properly executed documents along with the release fee, I will continue the cancellation of the contract and relieve you of any future obligations to —-
Thank you,
Jordyn
Owner Relations/ Sales Compliance Manager
May 30, 2024
JAMMIE CORENE
RANDALL JOEL
Re: Contract Number:
Dear Mr. and Mrs. ,
Our office is in receipt of your correspondence regarding the above-referenced account. Since customer
service is very important to us, we appreciate you reaching out.
We have reviewed your request as well as the status of your account. Based upon our review, we are offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to Corporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price, Loan or Maintenance fees.
Please review the attached Terms and Conditions, as this letter constitutes an agreement between us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.
You can send a signed copy of the agreement by emailing or by mail to Portfolio Services, Attn: Recovery Dept, 6355 Metrowest Blvd, Orlando, FL 32835. When sending the signed agreement by email, please make sure the scanned copy of the agreement is legible. Once our office receives the executed agreement, we will provide you with a Warranty Deed (“Deed”), or applicable membership certificate, to transfer the ownership.
Please note, the account currently has a $100.00 credit balance for maintenance fees. The credit will be refunded once the cancellation process is completed.
If there are any questions, please contact the Recovery Department directly toll-free at (U.S. and Canada) or (International) between 8:00 a.m. and 5:00 p.m. Monday through Friday ET, and one of our agents will be available to assist you.
Sincerely,
Portfolio Services
May 29, 2024
Mr. Christopher Morgan
Mrs. Rachel Leigh
Re: Contract Number:
Dear Mr. & Mrs. ,
Our office is in receipt of your correspondence regarding the above-referenced account. Since customer service is very important to us, we appreciate you reaching out.
We apologize that you no longer wish to maintain your contract due to a change in financial circumstances.
However, we known that there was a lot of information to absorb when you made your purchase on March 01, 2019. Given the length of time that has passed since your purchase, as well as the amount of information relayed, it is important to refer to the documents signed at the point of sale to understand your rights and obligations.
We have reviewed your request as well as the status of your account. Based upon our review, we are offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to Resort Corporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price, Loan or Maintenance fees.
Please review the attached Terms and Conditions, as this letter constitutes an agreement between us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.
You can send a signed copy of the agreement by emailing or by mail to Portfolio Services, Attn: Recovery Dept, 6355 Metrowest Blvd, Orlando, FL 32835. When sending the signed agreement by email, please make sure the scanned copy of the agreement is legible. Once our office receives the executed agreement, we will provide you with a Warranty Deed (“Deed”), or applicable membership certificate, to transfer the ownership.
If there are any questions, please contact the Recovery Department directly toll-free at (U.S. and Canada) or (International) between 8:00 a.m. and 5:00 p.m. Monday through Friday ET, and one of our agents will be available to assist you.
Sincerely,
Portfolio Services
April 24, 2024
WILLIAM BRENT
KIMBERLY MASON
Although we do not accept the accuracy of the allegations made, we have reviewed your request as well as the status of your account and based upon our review, we are offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to Corporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price, Loan or Maintenance fees.
Please review the attached Terms and Conditions, as this letter constitutes an agreement between us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.
You can send a signed copy of the agreement by emailing or by mail to Portfolio Services, Attn: Recovery Dept, When sending the signed agreement by email, please make sure the scanned copy of the agreement is legible. Once our office receives the executed agreement, we will provide you with a Warranty Deed (“Deed”), or applicable membership certificate, to transfer the ownership.
If there are any questions, please contact the Recovery Department directly toll-free at (U.S. and Canada) or (International) between 8:00 a.m. and 5:00 p.m. Monday through Friday ET, and one of our agents will be happy to assist you.
Sincerely,
Portfolio Services
April 19, 2024
Denis & Valerie
Re: Customer
Dear Mr. and Mrs. –
Your correspondence addressed to -has been forwarded to my attention for response. Thank you for taking the time to share your feedback surrounding your sales experience in purchasing your Villas at Doral week and subsequent 1,000 Club Points most recently purchased in March 2016. I am sorry to know of your frustration surrounding resort availability, which has prompted your request for relinquishment of your ownership.
On your behalf, I have reached out to our Exit Services department and am pleased to share that they have a deed back offer for your Villas at Doral week *DA*5014*45*B and 1,000 Club Points inventory. The deed back offer would provide the first year of usage back to-n 2025. Although this would not provide financial proceeds back to you, it is a quick way to relinquish the ownership. Please note that this offer is available within 7 business days of the date notated on this letter. If you are interested in this offer, please respond to our Exit Services department at•••••••••••■or to my email address below.
As a longtime and loyal Owner, I appreciate the opportunity to review and respond. If I may be of further assistance regarding this matter, you may contact me at via email at—-
Respectfully,
Kirsten
Customer Advocacy Manager
Executive Office
April 9, 2024
DENNIS W.
MAREDA A.
Re: Contract
Our office received your letter.
Cancellation:
You were provided with a 5-day rescission period set forth by the State of Missouri.
As a gesture of good faith, our office is wiling to execute a full Termination and Mutual Release Agreement given a release fee is paid to our You may discuss this option by contacting our Care Department at .
Jordyn
Owner Relation’s Manager
April 2, 2024
DIANE E.
Although we do not accept the accuracy of the allegations made, we have reviewed your request as well as the status of your account and based upon our review, we are offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to Corporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price, Loan or Maintenance fees.
Please review the attached Terms and Conditions, as this letter constitutes an agreement between us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.
You can send a signed copy of the agreement by emailing or by mail to Portfolio Services, Attn: Recovery Dept, When sending the signed agreement by email, please make sure the scanned copy of the agreement is legible. Once our office receives the executed agreement, we will provide you with a Warranty Deed (“Deed”), or applicable membersh1p certificate, to transfer the ownership.
If there are any questions, please contact the Recovery Department directly toll-free at (U.S. and Canada) or (International) between 8:00 a.m. and 5:00 p.m. Monday through Friday ET, and one of our agents will be happy to assist you.
Sincerely,
Portfolio Services
March 19, 2024
MICHAEL PATRICK
TRUDY CHERYL–
RE: Contract#–
Dear Owner( s ),
I have received your request to be released from your ownership. The Developer has agreed to release you from the contract at Enclosed you will find the documents that will release you from all future financial obligations to
In order to effectuate this Release, you will need to properly execute the Mutual Release and Quit Claim Deed. Please be advised that the Quit Claim Deed will need to be signed in front of a notary. Upon receipt of the properly executed documents along with the release fee, I will continue the cancellation of the contract and relieve you of any future obligations to
Thank You
Joryn
Resolutions Department
March 15, 2024
MARK & ROBERTHA
Contract Number: – Dear Mr. & Mrs. Campbell,
Thank you for your recent correspondence. Since customer service is very important to us, we appreciate you summarizing your concerns regarding the above-referenced account. To recap those concerns, you feel as though the representations made during the sale did not reflect the information contained in the paperwork signed at the point of sale.
We have reviewed all the documents and disclosures provided to you at the time of sale and we are confident that ‘Ne have complied fully with the applicable laws of Florida, where the sale occurred, and where project is located.
One of the concerns you mentioned was that you are having difficulty booking a reservation due to unavailability. In terms of booking a reservation, we cannot control the availability of properties when an owner would like to stay in one of our resorts. We encourage our owners to book in advance at the properties in which they would like to stay. Furthermore, certain properties may not be available due to the number of points needed to book a stay. If you have any questions regarding booking and/or availability, please feel free to contact the Club Department directly at
You also mentioned that you ‘Here told that you could exchange your timeshare benefits for any other vacation destination and found this to be untrue. We would like to assure you that your timeshare benefits do allow you to transfer your points into our – program as well as RCI. Reservations, of course, are dependent upon points, location, and availability.
Another concern you mentioned was that you ‘Here told that the timeshare was presented as a property that would increase in value. Unfortunately, we have no control over the parameters that determine what the property is currently valued at.
We are in receipt of your recent question regarding your Homeowner’s Association fees. Please note that as an odd year owner, your Assessments are due every other year. Ho’Never, Club Dues are required annually as you still have access to utilize your membership through stretching, borrowing, exchange programs, and Open Season reservations.
Although we do not accept the accuracy of the allegations made, we have reviewed your request as well as the status of your account and based upon our review, we are offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to- Corporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price, Loan or Maintenance fees.
Please review the attached Terms and Conditions, as this letter constitutes an agreement bet’Neen us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.
You can send a signed copy of the agreement by emailing or by mail to Portfolio Services, Attn: Recovery Dept, 6355 Metrowest Blvd, Orlando, FL 32835. When sending the signed agreement by email, please make
March 7. 2024
WOODROW & KAREN
Lastly, you mentioned that you are unable to travel over the world. Reservations, of course, are dependent upon points, location, and availability. Even though owners can transfer points into ou,_ program and into RCI, we cannot control the availability of properties. We encourage our owners to book in advance at the properties for which they would like to stay. If you have any questions regarding availability, please feel free to contact the Club Department directly at ■
Although we do not accept the accuracy of the allegations made, we have reviewed your request as well as the status of your account and based upon our review, we are offering you a Volunta~f your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to~orporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price, Loan or Maintenance fees.
Please review the attached Terms and Conditions, as this letter constitutes an agreement between us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.
You can send a signed copy of the agreement by emailing or by mail to Portfolio Services, Attn: Recovery Dept, When sending the signed agreement by email, please make sure the scanned copy of the agreement is legible. Once our office receives the executed agreement, we will provide you with a Warranty Deed (“Deed”), or applicable membership certificate, to transfer the ownership.
If there are any questions, please contact the Recovery Department directly toll-free at (U.S. and Canada) or (International) between 8:00 a.m. and 5:00 p.m. Monday through Friday ET, and one of our agents will be happy to assist you.
Sincerely,
Portfolio Services
March 5, 2024
KEVIN M.
REBECCAH J.
Re: Contract Number:
Dear Mr. and Mrs. ,
Thank you for your recent correspondence. Since customer service is very important to us, we appreciate you summarizing your concerns regarding the above-referenced account.
We have reviewed all the documents and disclosures provided to you at the time of sale and we are confident that we have complied fully with the applicable laws of Nevada, where the sale occurred, and where the project is located.
Our records show that you have been an owner with us for a long time. We are very sorry to hear about your experience with the sales representation during your sales presentation. One of the concerns you mentioned was that you felt pressured into the purchase. Oursales representatives go over the main points of the contract, and you were free to review the documents thereafter. Furthermore, you were also given a rescission period to look over the contract and, in the event, cancel if you decided not to continue with the purchase. Since the rescission period has passed, the contract becomes legally binding between the buyer and seller.
In your letter you mentioned you have not been able to use the timeshares. We would like to assure you that we have specialist available to assist you. By purchasing a vacation ownership interest with us, you are guaranteed a unit type. during a particular season, for the number of n ed. For further assistance with reservations or points usage. please contact our Club Department directly at They will gladly discuss various reservation options with you to ensure you maximize the benefits of vacation ownership.
Regarding the maintenance fees, please note that your Board of Directors and on-site employees work hard to maintain and enhance the service and quality at each resort to establish a budget for their property The Club Management team carefully analyzes the Club transaction fees and benefits each year, working to minimize any increases when possible. Club fees are instrumental in maintaining the daily operations of the Club Counselor team, your Club Traveler magazine and eClub Traveler newsletter, exchange privileges and more. While Club fees are subject to change each year, they continue to strengthen your Club program. In addition, we continue to develop straightforward, self-service options through our Club Member website, with reduced reservation and transaction fees available online. We appreciate your understanding and loyalty as we work to offer industry leading benefits to all Club Member.
Although we do not accept the accuracy of the allegations made, we have reviewed your request as well as the status of your account and based upon our review, we are offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to and/or its affiliates and there will be no refund of any monies paid towards thc purchase prico, Loan or Maintenance fees.
Please review the attached Terms and Conditions, as this letter constitutes an agreement between us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.
You can send a signed copy of the agreement by emailing or by mail to Portfolio Services, Attn: Recovery Dept, 6355 Metrowest Blvd, Orlando, FL 32835. When sending the signed agreement by email, please make
March 4, 2024
Re: Contract Number:
Eduardo
Lynda
Dear Mr. & Mrs. –
Thank you for your recent correspondence. Since customer service s very important to us, we appreciate you summarizing your concerns regarding the above-referenced account. To recap those concerns, you feel as though the representations made during the sale did not reflect the information contained in the paperwork signed at the point of sale.
We have reviewed all the documents and disclosures provided to you at the time of sale and we are confident that we have complied fully with the applicable laws of Florida, where the sale occurred and where project is located.
In your letter you mentioned that you feel as though you were misled into making this purchase. During a sales presentation. our representatives make offers to prospective owners, but they are free to decline at any point. Please understand, participation in the timeshare presentation is voluntary unless you agreed to such participation as a part of promotional stay, in which case you could leave the presentation after the agreed upon time, prior to your participation (which is approximately 90-120 minutes).
Although we do not accept the accuracy of the allegations made, we have reviewed your request as well as the status of your account and based upon our review, we are willing to offer you a Warranty Deed to voluntarily surrender the property. However, this offer is contirigent upon our office’s receipt the maintenance fees in the amount of$ 1,236.61. Please note that the amount listed is as of the date of this letter and the account is subject to any additional fees and/or interest which may accrue prior to payment. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to Corporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price. Loan or Maintenance fees.
Credit Reoortjna Considerations We cannot provide opinions or assumptions as to the impact to the
borrower’s credit score, nor do we have control over, or responsibility for, the impact on the borrower’s credit score.
If you wish to accept this offer, please notify our office within 15 days from the date of this letter to arrange
payment. Failure to schedule payment within 15 calendar days will result in the expiration of our offer to
accept a Warranty Deed.
To make a payment over the phone, please call the number provided below and one of our agents will be
happy to assist If you wish to pay via check, please mail payment to:
February 28, 2024
LARHONDA J
EEJUAN
Re: Contract Number:
Dear Mr. and Mrs. J
Thank you for your recent correspondence. Since customer service is very important to us, we appreciate you summarizing your concerns regarding the above-referenced account.
We have reviewed all the documents and disclosures provided to you at the time of sale and we are confident that we have complied fully with the applicable laws of Nevada, where the sale occurred, and where the project is located.
One of the concerns you mentioned was that you were deceived the timeshare would increase in value. There are many factors that determine the current value of a property. Unfortunately, we have no control over the parameters that determine what the property is currently valued at.
Also mentioned was t you thought you could rent your timeshare. The “Statement of Understanding” is provided at the time of the sale to ensure our owners are aware that their timeshare is only supposed to be used for personal use. Please review item no. 5 titled “Personal Use” where it specifically states that “the vacation ownership interest purchased is for your own personal vacation use and enjoyment and should not be for any financial or monetary advantage such as rental income or appreciation.” Located directly next to this statement are your initials, indicating that you read and understood this statement.
Lastly, you mentioned that you are unable to travel around the world. Reservations, of course, are dependent upon points, location, and availability. Even though owners can transfer points into our program and into RCI, we cannot control the availability of properties. We encourage our owners to book in advance at the properties for which they would like to stay. If you have any questions regarding availability, please feel free to contact the Club Department directly at
Although we do not accept the accuracy of the allegations made, we have reviewed your request as well as the status of your account and based upon our review, we are offering you a Voluntary Surrender of your property. With a Voluntary Surrender, you transfer the title of the vacation ownership interest back to Corporation and/or its affiliates and there will be no refund of any monies paid towards the purchase price, Loan or Maintenance fees.
Please review the attached Terms and Conditions, as this letter constitutes an agreement between us and you (“Agreement”). If you agree to the terms and want to proceed with a Voluntary Surrender, you must complete, sign, and return the Agreement back to us within fifteen (15) days from the date of this letter.
You can send a signed copy of the agreement by emailing or by mail to Portfolio Services, Attn: Recovery Dept, 6355 Metrowest Blvd, Orlando, FL 32835. When sending the signed agreement by email, please make sure the scanned copy of the agreement is legible. Once our office receives the executed agreement, we will provide you with a Warranty Deed (“Deed”), or applicable membership certificate, to transfer the ownership.
October 25, 2023
Marshall
Elaine
RE: Unit: EW3I2S Week: 36
Dear Marshall & Elaine,
We have received your request to be released from your Vacation Ownership at the- –We have a significant number of unit/weeks in our inventory. It may be a number of years before unit/weeks are resold. In the mean-time the Resort will be obligated to pay the Vacation Ownership Trust for any outstanding fees as well as incur the cost of Marketing.
The Resort will consider accepting the transfer of your unit, under the below referenced circumstances:
We ask that you pay 2 years of Annual Fees in the amount of $1,548.00, plus the standard Resort Release and Transfer fee of $300.00, totaling in the amount of $1,848.00.
By accepting this offer, we will send you Release and Transfer paperwork to sign and return along with your payment in the amount of $1,848.00. This will allow us to transfer your Ownership back to the Resort and relieve you of any future Annual Fees and Special Assessments.
This offer is valid for 30 days from this postmarked date.
If you are interested in our proposed offer, please contact me by e-mail
or call ext—–
Sincerely,
Amanda-
Manager Vacation Owner Services
Adam J. Wax, Esq.,
Nevada Bar #12126
Licensed:
Nevada Federal Courts (2010)
9th Circuit Court of Appeals (2019)
United District Court for the District of Nevada (2010)
Adam Wax Law Firm.
An independent law firm that will provide effective representation to benefit the success of our clients. Mr. Adam Wax will handle a broad range of legal issues pertaining to the needs of our clients by helping resolve disputes, settlements, and negotiate contracts.
Adam has been admitted to practice law and remains in good standing in both the State of Nevada and the United States District Courts. Adam earned his Bachelor of Arts degree in Political Science, with a Minor in Law and Society, from the University of Southern California (USC) in 2006. He received his Juris Doctorate degree from the William S. Boyd School of Law in 2010.
Adam has been named a Mountain States Rising Star by Super Lawyers Magazine, a member of the Legal Elite by the Nevada Business Magazine, a Top 100 Trial Lawyer by The National Trial Lawyers, and one of the Top 40 Litigation Lawyers Under 40 in Nevada by the American Society of Legal Advocates. Martindale-Hubbell® awarded him the highest possible rating of AV® Preeminent™ for ethical standards and legal ability.